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Introduction to ServiceNow

The ServiceNow business model is based on providing products using SaaS cloud computing software. It involves setting up systems to define, manage, automate and structure services for companies. ServiceNow users can find the software useful within security, operations, customer service, HR and other industries.

The ServiceNow product suite also offers software for physical and cloud-based IT needs and can be used to manage service-level projects and production instances within a department.

Roles & Responsibilities of a ServiceNow developer

Following are some of the major roles and responsibilities of a ServiceNow developer:

  • Identifying the deficiencies and provide the best solutions.
  • Collaborating with other administrators to develop solutions and also helping in change management.
  • Using languages and third-party controls such as C#, .Net, and AJAX.
  • Managing the tool configuration to ensure reliable production.
  • Custom applications to facilitate the use of new applications and customizations.
  • Avoiding any disruptions by implementing the new changes with the least disruption to operations.
  • Providing the expertise for all technical issues related to development.
  • Understanding the bigger picture by using large-scale thinking when working on projects.

Why should you take a ServiceNow?

ServiceNow certification enables you to utilize your full potential of using the ServiceNow platform efficaciously. By acquiring a certification, you will be able to deliver smoother deployments, spend less time troubleshooting, and more time helping your organization effectively innovate with ServiceNow.

Frequently Asked Questions

ServiceNow is a cloud-based ITSM (IT Service Management) tool that offers a single record system for business management, operations, and IT services. All features related to the organization's IT services reside within the ServiceNow ecosystem. You can obtain a complete view of the resources and services. This permits you to control the allocation of resources in a better way and helps to efficiently design the process flow.

ServiceNow provides services such as HR, security, business applications, customer service, and IT(Information Technology) service delivery. It is considered an integrated cloud solution where we can get all of these services in a single place.

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Freshers – ServiceNow Interview questions & Answers

Use the below-given steps to enable or disable an application in ServiceNow:

  • Go to the “Application Menus” module.
  • Open the required application that has to be enabled or disabled.
  • You can set the active value as “true” to enable the application. To disable the application set the active value as “false”
  • Data policies are helpful to enforce data consistency by setting read-only and mandatory states. They can be quite relatable to UI policies, but the difference is UI policies are applied only to the data provided on forms using standard browsers. Also, it can apply rules to each data entered,like data entered through import sets, web services, email, or mobile ServiceNowUI. For example, if a mandatory field in the entered record is empty then it is possible to prevent the insertion of that record into the table by using data policy

    A transform map in ServiceNow is a field map set that controls the relationship between the import set table's displayed fields and the target table's existing fields, like {"detectHand":false} or {"detectHand":false}.

    After transform map creation, you can reuse this to map data from one more import set to the same table.

    A transform map allows an administrator to define final destinations for data imported on tables. This will make it easier to specify linkage between the import set table's source fields and the target table's destination fields

    You can use transform mapping to dynamically map source fields and destination fields.

    Domain separation is a useful method for separating data into logically defined domains. Also, it can be used to separate administration. For example, consider a client who has two businesses and has a single ServiceNow instance for both businesses. He doesn't want users from one business to view other business data. In this case, we can use domain separation for isolating the records from both businesses.

    The HTML Sanitizer is useful in cleaning up HTML markup in HTML fields automatically. Also, it will eliminate unwanted code and protect against security threats like cross-site script attacks. Starting from the Eureka release, the HTML sanitizer is active for all instances